Warranty Policy

At About the Piece, every piece is created with careful craftsmanship and close attention to material integrity. We stand behind the quality of our furniture and offer a limited one-year warranty against manufacturing defects from the date of delivery.

What the Warranty Covers

This warranty applies strictly to structural and functional manufacturing issues relating to:

Internal framework and structural joinery

Hardware and mechanical fittings

Manufacturing-related finish defects

Internal construction components

What the Warranty Does Not Cover

Because our furniture is made using natural materials and designed for everyday living, certain variations and ageing characteristics are considered part of the product’s inherent nature rather than defects. The warranty does not extend to:

Natural variations in wood grain, texture, tone, or surface character.

Regular wear from day-to-day use, including fading, softening, minor movement, or natural surface ageing.

Damage caused by improper care, harsh cleaning products, or unsuitable maintenance methods.

Misuse, neglect, accidents, or unsuitable environmental exposure (e.g., high humidity, direct moisture).

Scratches, dents, burns, stains, tears, abrasions, or pet-related damage.

Products placed in outdoor or semi-exposed environments unless explicitly specified for such use.

Alterations, repairs, or modifications carried out by third parties without prior written approval from About the Piece.

Fabric, leather, or other upholstery wear that occurs naturally over time, including pilling or fading.

Subjective preferences relating to comfort, softness, or seating feel.

Note: Any repaired or replaced component will continue to remain covered under the original warranty period and will not restart the warranty timeline.

Making a Warranty Claim

To initiate a warranty claim, please contact our support team:

Email: studio@aboutthepiece.com

Required Details: Your order number, a clear description of the concern, and supporting photographs or videos demonstrating the issue.

Our team will review the submitted details and may request additional information or arrange an on-site inspection before proceeding.

Resolution & Logistics If a warranty claim is validated and approved, About the Piece will determine the most appropriate resolution, which may include repair, replacement of the affected component, or corrective restoration service.

Transportation Costs for Approved Claims: While About the Piece covers the cost of warranty-related repairs, materials, and labour, the customer is responsible for all standard freight and transportation costs associated with shipping the item to and from our Bengaluru facility for warranty service.

Repairs Beyond Warranty

Should an issue arise after the one-year warranty period has expired, our team will do our best to assist with repair or refurbishment wherever feasible. Associated costs for materials, transportation, and labour will apply and will be quoted transparently prior to initiating any work.

Contact Information

Business Name: About the Piece

Email: studio@aboutthepiece.com

Phone: +91 82828 66648

Physical Address: OM Chambers, 648/A, 4, Old Binnamangala Road, Indiranagar, 560038 Bengaluru Karnataka, India