Cancellation & Returns

Cancellation & Return Policy

At About the Piece, every order is prepared with care and made with intention. Because our furniture and bespoke pieces are handcrafted on a made-to-order basis specifically for you, we encourage all customers to review product dimensions, material selections, and order specifications thoroughly before confirming a purchase.

1. General Return Policy

Because our products are made-to-order and customized to your specifications, we do not accept general returns, exchanges, or offer refunds for "change of mind" or sizing discrepancies once an order has progressed into production.

Restocking Fees: As we do not accept general returns, we do not charge any restocking fees.

2. Order Cancellations

Cancellation Window: You may request an order cancellation within 48 hours of placing your order.

Post-48 Hours: Once this 48-hour window has passed, raw materials are allocated and your piece enters active production. Cancellations, modifications, or alterations cannot be accommodated beyond this point.

Payment Processing Fees: For approved cancellations within the 48-hour window, third-party payment gateway or processing transaction charges (where applicable) are non-refundable and will be deducted from the refunded amount.

3. Damaged or Defective Deliveries

We take extensive care in crating, packaging, and logistics. However, in the rare event of transit damage or manufacturing defects:

Delivery Inspection: We require you to inspect your items carefully upon arrival. For large furniture deliveries, a supervised handover should be conducted during uncrating and placement.

Reporting Window: Any visible transit damage, missing items, or product defects must be reported within 48 hours of receiving the delivery.

How to Report: Email us at studio@aboutthepiece.com with:

Your order number

A detailed description of the issue

Clear, high-resolution photographs and videos of the damage, the product, and the packaging materials

4. Resolution & Reverse Logistics

Once your report is received, our quality team will review the documentation. Depending on the nature of the issue, we will coordinate the appropriate resolution:

Professional on-site restoration or structural repair

Component or unit replacement

A full refund, where repair or replacement is not feasible

Return Shipping for Damages: If About the Piece determines that an item must be returned to our facility due to transit damage, a confirmed manufacturing defect upon arrival, or a dispatch error, About the Piece will cover all return freight and reverse logistics costs.

For multi-item orders, only the affected piece will be eligible for repair, replacement, or return.

5. Refund Processing Timelines

If an order cancellation or return-related refund is approved, the funds will be issued back to your original method of payment.

Approved refunds are processed by our financial team within 7 business days from the date of formal approval or return receipt verification.

Please note that financial institutions and card issuers may require an additional 3 to 7 business days to reflect the credit on your statement.

Contact Information

Business Name: About the Piece

Email: studio@aboutthepiece.com

Phone: +91 82828 66648

Physical Address: OM Chambers, 648/A, 4, Old Binnamangala Road, Indiranagar, 560038 Bengaluru Karnataka, India