Shipping & Delivery Policy

At About the Piece, every order is prepared with care and delivered with the same attention to detail with which it is made. As all of our pieces are handcrafted or made to order, delivery timelines may vary depending on the nature of the product and destination.

Order Confirmation

Your order is confirmed once payment has been successfully completed at checkout. Following confirmation, you will receive an email containing your order details and purchase summary.

If you do not receive a confirmation email within 24 hours, please reach out to our support team at: studio@aboutthepiece.com

Dispatch Timelines

Most made-to-order pieces are dispatched within approximately 6–8 weeks from the date of order confirmation.

For large-format or high-value projects, a customised dispatch schedule may be shared separately.

While we strive to honour estimated timelines, occasional delays may arise due to circumstances beyond our control, including logistical disruptions, weather conditions, production constraints, or other unforeseen events. In such cases, our team will keep you informed throughout the process.

Delivery Coordination

Our team will contact you in advance to schedule a tentative delivery window. We request that all address and contact details shared at the time of purchase are accurate and up to date.

If you wish to revise your shipping address after placing an order, additional shipping charges may apply depending on the new destination.

For customer-supplied upholstery fabrics, material must reach our facility within the communicated timeframe. Delays in receiving fabric may affect the overall delivery schedule.

Site Access & Delivery Conditions

Before placing an order, we strongly recommend reviewing all product dimensions carefully to ensure the piece can move through entryways, elevators, staircases, and internal passages within your space.

In situations where standard access is not possible, additional arrangements such as staircase handling or hoisting may be required. Any associated costs for specialised handling will be communicated in advance and must be cleared prior to delivery.

If site access restrictions prevent complete installation, delivery to the nearest feasible point permitted by the premises or building regulations may be treated as a completed delivery.

Holding & Delayed Deliveries

If your site is not ready or delivery needs to be postponed, we request prior notice before dispatch is scheduled.

In case of any delays, storage or delayed delivery charges may apply on a recurring basis until dispatch can be completed.

Any applicable holding fees will be communicated transparently before dispatch.

Damaged Shipments

We recommend inspecting all items carefully at the time of delivery. If there are any concerns regarding damage or condition, please notify our team before the delivery process is completed.

Acceptance signatures provided at delivery will be treated as confirmation that the shipment was received in satisfactory condition.

For concerns related to transit damage, repairs, or replacements, please refer to our Cancellation & Refund Policy.