Shipping & Delivery Policy

At About the Piece, every order is prepared with care and delivered with precision. To provide complete transparency regarding your order, please review our standard shipping metrics and procedures below.

1. Shipping Essentials & Timelines

We calculate our delivery timelines based on order processing (handling) and transit times, which vary depending on the product category.

Shipping Destinations: We currently ship exclusively within India.

Order Cut-Off Time: Our daily order cut-off time is 7:00 PM IST. Orders placed after this time will begin processing on the following business day.

Furniture & Standard Orders

Shipping Cost: We offer complimentary (free) standard shipping on all furniture pieces across India.

Order Processing (Handling) Time: Because our furniture is made-to-order and handcrafted, production and quality inspections require 27 to 33 business days (Monday–Friday, excluding public holidays).

Transit Time: Once dispatched, standard freight transit time is 5 to 10 business days (Monday–Friday).

Total expected delivery timeline: 45 to 60 calendar days from order confirmation to delivery.

Swatch Studio Orders

Shipping Cost: All Swatch Studio orders are subject to a flat-rate shipping fee of ₹250.

Order Processing (Handling) Time: Swatch orders are processed and dispatched within 1 to 3 business days (Monday–Friday, excluding public holidays).

Transit Time: Once dispatched, standard courier transit time is 3 to 5 business days (Monday–Friday).

2. Order Confirmation & Dispatch

Your order is confirmed once payment has been successfully completed at checkout. Following confirmation, you will receive an email containing your order details and purchase summary. If you do not receive a confirmation email within 24 hours, please contact us at studio@aboutthepiece.com.

While we make every effort to honor estimated timelines, occasional delays may arise due to circumstances beyond our control, including logistical disruptions, weather conditions, raw material sourcing constraints, or production complexities. In such cases, our team will keep you proactively informed. For large-format or high-value bespoke projects, a customized dispatch schedule may be shared separately.

3. Delivery Coordination

Our logistics team will contact you in advance to schedule a tentative delivery window for furniture orders. We request that all address and contact details provided at the time of purchase are accurate and up to date.

Address Revisions: If you need to revise your shipping address after placing an order, additional logistics charges may apply depending on the destination and the production stage.

Customer-Supplied Fabrics (COM): For orders utilizing customer-supplied upholstery fabrics, materials must reach our facility within the agreed timeframe. Delays in receiving fabric will directly extend the processing time and affect the overall delivery schedule.

4. Site Access & Delivery Conditions

Before placing an order, we strongly recommend reviewing all product dimensions carefully to ensure the piece can move freely through entryways, elevators, staircases, and internal passages within your space.

Specialised Handling: In situations where standard access is not feasible, additional arrangements such as staircase carrying beyond standard floors or external hoisting may be required. Any associated costs for specialized handling will be communicated in advance and must be cleared prior to delivery.

Restricted Access: If site access restrictions prevent complete installation, delivery to the nearest feasible point permitted by the premises or building regulations will be treated as a completed delivery.

5. Holding & Delayed Deliveries

If your site is not ready to receive furniture or delivery needs to be postponed, we request written notice before dispatch is scheduled from our facility.

If delivery is delayed at the customer's request after production is complete, holding and storage charges may apply on a recurring basis until dispatch can be completed. Any applicable holding fees will be communicated transparently prior to dispatch.

6. Damaged Shipments

We recommend inspecting all items thoroughly at the time of delivery. If there are any visible signs of transit damage or packaging compromise, please document it immediately and notify our team before the delivery personnel leave. Acceptance signatures provided at delivery are treated as confirmation that the shipment was received in satisfactory condition.

For concerns related to transit damage, repairs, or replacements, please refer to our Cancellation & Refund Policy.

Contact Information

Business Name: About the Piece

Email: studio@aboutthepiece.com

Phone: +91 82828 66648

Physical Address: OM Chambers, 648/A, 4, Old Binnamangala Road, Indiranagar, 560038 Bengaluru Karnataka, India